Request account and data deletion
You can request deletion without reinstalling the app. Email tsuyoshi.entrepreneur@gmail.com, requesting deletion of your Train Net account, and include the email address used to sign in. Do not send your password. After verifying your identity, we delete your account and associated data. See Privacy Policy for deletion scope and retained information.
Contact by email
Bug reports, feature requests, data corrections — all welcome. We aim to reply within a few days.
You can also send bug reports and corrections to line data from the app, under Settings → Feedback. Sending from the app attaches your device model, OS version, app version and line data version automatically, which is the fastest route for us (use email if you need a reply).
FAQFrequently asked questions
Q1My ride wasn't detected correctly＋
Detection is an estimate based on GPS fixes, so parts of a ride can occasionally be missed in poor signal conditions. Before confirming a record, you can trim segments that were detected in excess. If a particular line keeps failing, please tell us the line and the segment you rode — it directly helps us improve the detection logic.
Q2What about battery usage?＋
Location is used to detect ride segments and show your position on the map. Continuous background location runs only during recording. While the map is open, location may be requested to display your position.
Q3How do I move my log to a new iPhone?＋
Train Net supports iOS and Android. Android offers Google sign-in only and no in-app purchases. Purchase and cancellation terms apply to iOS plans. Sharing records and purchase status across platforms requires the same Google account. Apple-only accounts cannot be transferred to Android.
Q4How do I cancel Pro or get a refund?＋
Cancel anytime in iOS Settings → your name → Subscriptions. Refunds are requested through Apple at reportaproblem.apple.com and are decided by Apple.
Q5The line or station data looks wrong＋
Rail data is built from OpenStreetMap and public transport open data (GTFS), so closures, openings and renames can take time to appear. Report specific errors and we'll address them in a data update.
Q6Can I log past rides manually?＋
No. Train Net's whole point is that your map is proof of rides you actually took, so manual entries are not planned. Thank you for understanding.